WE ARE AXIATA OUR LEADERSHIP OUR STRATEGY HOW WE CREATE VALUE OUR PERFORMANCE OUR GOVERNANCE DOWNLOAD THE FULL REPORT VIEW OUR SUSTAINABILITY WEBSITE ADVANCING ASIA SUSTAINABLY We are progressing towards becoming The Next Generation Digital Champion by encouraging digital inclusion across our footprint spanning ASEAN and South Asia. In 2022, we are accelerating on climate action by launching our Net-Zero Carbon Roadmap. Advancing together Into the digital future Powered by an innovation-first culture that embraces diversity, we are on track to become The Next Generation Digital Champion by 2024. This is our inclusive vision to empower a greener and digitally-led future that benefits all. OUR VISION The Next Generation Digital Champion by 2024 OUR PURPOSE Advancing Asia OUR VALUES Uncompromising Integrity, Exceptional Performance WHAT DEFINES OUR SUCCESS PERFORMANCE To be one of Asia's largest mobile telco and digital groups PEOPLE To be recognised as a top talent brand and an Asian Talent Factory PARTNERSHIP To be the number one choice for customers and partners PLANET & SOCIETY To be recognised as a responsible Digital Champion THE PROGRESS WE HAVE MADE million mobile customers across ASEAN and South Asia Enterprise services for ~185,000 businesses million Boost Life eWallet users More than 44,000 owned and managed towers across 8 countries We are the first Malaysian telco to sign the Science Based Targets Initiative SBTi Signed the United Nations Women’s Empowerment Principles Supporting 45 technopreneurs through Digital Innovation Funds RM115 million pledged to Axiata Foundation over the next 10 years THE PROGRESS WE HAVE MADE BACK Championing connectivity & digital inclusion across our footprint DIGITAL TELCOS Meeting unprecedented consumer demand for data and converged services while driving enterprise digitalisation DIGITAL BUSINESSES Powering Boost’s evolution into a full spectrum regional fintech business and ADA’s expansion into new growth areas INFRASTRUCTURE Accelerating edotco’s efforts towards becoming a Top Five Global TowerCo OUR REGIONAL PRESENCE A Diverse Talent Factory of over 13,000 employees Over 700,000 jobs supported throughout the region billion contributed to the national GDP of 11 countries CHAIRMAN'S MESSAGE Advancing Asia Digitally Tan Sri Shahril Ridza Ridzuan was appointed Chairman of the Axiata Board on 1 January 2022 to spearhead our efforts in delivering balanced and responsible growth, creating shared value across our regional footprint. GROOMING FUTURE ASIAN LEADERS As at end 2021, 2,693 Malaysian, 1,100 Indonesian and 41 Cambodian youths have been empowered through our youth talent leadership programmes SUPPORTING AMBITIOUS TECHNOPRENEURS We are funding a total of 45 digital start-ups and ventures as at end 2021, empowering local digital ecosystems across Asia INVESTING IN LOCAL COMMUNITIES Through Axiata Foundation, RM115 million will be channelled to empower advancement through education over the next 10 years DELIVERING INCREASED DIVIDENDS In line with our goal to become a High Dividend Company, a dividend of sen per share was declared in 2021, up from 7 sen per share in 2020 ADVANCING TO ZERO In 2021, we developed the Net-Zero Carbon Roadmap, our blueprint to become a net-zero company by 2050 LEADING IN ESG ADOPTION Our MSCI ESG Rating was upgraded from A’ to AA’ and our ESG Rating from three-star to four-star in 2021 ENHANCING DIGITAL TRUST AND RESILIENCE In 2021, our cyber security strategy saw us leverage advanced technologies for enhanced threat detection and response ENSURING STRINGENT DATA PRIVACY Guided by the application of our principles, our average Privacy Maturity Level surged by 91% in 2021 COMMITTING TO CLIMATE ACTION “ The telco industry has a unique role to play in addressing climate action by not just reducing emissions within its own operations, but also providing digital solutions that will enable our customers to achieve their emissions goals. With regards to the latter, Axiata’s contributions are shaped by its investments in digital solutions and improved network capabilities. ” TAN SRI SHAHRIL RIDZA RIDZUAN Chairman, Axiata Tan Sri Shahril Ridza Ridzuan ON COMMITTING TO CLIMATE ACTION BACK IN CONVERSATION WITH THE PRESIDENT & GROUP CEO EXECUTING FOR NEXT Against a constantly evolving backdrop of regulatory, technological, environmental and competitive factors, our President & Group Chief Executive Officer Dato’ Izzaddin Idris is spearheading sustainable strategies to secure future growth while driving cost excellence measures throughout the Group. FUTURE-PROOFING AXIATA In positioning the Group to deliver long-term value for stakeholders in the new normal, we have aggressively pursued organic and inorganic growth opportunities in the digital and technological convergence and connectivity, digital financial services, AI, data analytics and infrastructure spaces. THE PROPOSED CELCOM-DIGI MERGER The proposed merger will unlock synergies and cost-efficiencies by combining the scale, experience, competencies and financial strength of Telenor and Axiata FURTHERING 5G READINESS Our OpCos continue to lead in their respective markets - launching 5G trials, developing use cases, forging partnerships and developing 5G infrastructure DRIVING ENTERPRISE DIGITALISATION Fuelled by partnerships with technology giants and strategic acquisitions, we are delivering enterprise offerings that go beyond connectivity, providing businesses with a complete solution to empower their growth in the new digital era BUILDING A REGIONAL DIGITAL FINANCIAL SERVICES CHAMPION Boost has consolidated five lines of digital businesses and has applied for a digital banking license with RHB Banking Group EMPOWERING EDOTCO’S EXPANSION In 2021, edotco became the seventh largest towerco in the world based on the number of owned and managed towers, a step closer to its ambition of becoming a Top Five Global TowerCo by 2024 OUR FUTURE OUTLOOK “ We believe that our robust business fundamentals and strong performance track record, combined with our empathetic approach to become The Next Generation Digital Champion bringing meaningful value to our customers, communities and the planet sets us up well to keep delivering on our value creation promise moving forward. ” Dato’ Izzaddin Idris President & Group CEO, Axiata Dato’ Izzaddin Idris on our future outlook BACK OUR strategy The Axiata Vision is about being ready and ahead of what’s next at all times. By sharpening the focus of our OpCos towards serving new normal shifts and demands, it is guiding us towards developing inclusive regional connectivity and a digital ecosystem that empowers communities while propelling our business forward. Sustainable Growth 1. POSITIONING FOR NEW NORMS Emerging as the winner among the gainers by optimising assets, accelerating digital and managing interfaces 2. OpCos Transformation Capturing double-digit growth in Enterprise, Home and Digital Value Added Services 3. New Growth Areas Zeroing in on key focus areas to achieve long-term strategic objectives Operational Excellence 4. Cost Management To be the lowest cost producer of data and deliver on our Customer Promise 5. New Engagement Model Transformation via the virtual centralisation of the Collective Brain 6. Digitisation & Analytics Leveraging on Data Analytics, AI and ML as a core differentiator 7. Stakeholder Management Greater focus on regulatory and sustainability matters and our role as nation building partners 8. Organisation Reimagining and refining evolving competencies Structural Changes 9. Industry Consolidation Exploring mergers and acquisitions where opportunities arise 10. Portfolio Optimisation & Value Illumination Driving organic growth and identifying strategic inorganic transactions Transform from Mobile-Centric Telcos to Converged Digital Operators In 2021, our Digital Telcos delivered 40% YoY EBIT growth as they leveraged digitisation and analytics, among others, to provide differentiated and segmented digital products and solutions for Consumers, Homes and Enterprises. In 2021, we consolidated five lines of digital businesses under the Boost brand, laying the groundwork for regional expansion. Meanwhile, ADA secured a USD60 million investment from SoftBank Corp, enabling accelerated development of data solutions. INFRASTRUCTURE Become a Top 5 Global TowerCo edotco expanded its tower portfolio to more than 44,000 during 2021, while recording its strongest growth in terms of Built-to-suit B2S and co-location in most markets. Both developments have delivered greater scale and profitability. Our aspirations BACK HOW WE CREATE VALUE With the aim of powering the long-term progress of communities across Asia, we adopt a holistic view of value anchored by our six capitals and the outcomes they seek to enable. Capital Input Outcomes Which Benefit All Funding and cash generation Maximising shareholder valueSustaining long-term business growth and profitability Our diverse and driven workforce Attracting and retaining talented employeesProviding our talented workforce with career advancement opportunities Partnerships, brand equity, trust and culture Providing excellent customer experienceEstablishing strong brand equity and trustDeveloping digital platforms to cater to customers Our trusted and valued relationships Contributing to socioeconomic development in our countriesAdvancing national digital ambitions and aspirations Network infrastructure, data centres, software applications and office buildings Increasing population coverage and connecting underserved areasAiding digital and financial inclusion Our energy consumption and land use Adopting a focused carbon reduction strategy towards achieving net-zero by 2050Optimising energy consumption OUR FINANCIAL PERFORMANCE In positioning the Group to deliver long-term value for stakeholders in the new normal, we have aggressively pursued organic and inorganic growth opportunities in the fixed and converged, infrastructure, enterprise and digital spaces. Revenue up EBITDA up PAT up > 100% Normalised PATAMI up ROIC up DRIVING OPERATIONAL AND COST EXCELLENCE “ Operational Excellence initiatives including our cost excellence programme, Collective Brain model, and leveraging on digitisation and analytics yielded results in 2021. Driven by our cost savings initiatives, we surpassed internal targets to achieve total cost savings of billion, of which RM696 million was opex in nature, and billion from better capex management. ” Dato’ Izzaddin Idris President & Group CEO, Axiata Dato’ Izzaddin Idris ON DRIVING OPERATIONAL AND COST EXCELLENCE BACK OUR COMMITMENT TO ACCOUNTABILITY We continually strive to enhance and strengthen our governance system to ensure that the highest levels of corporate governance is practised Group-wide. ADOPTING THE RECOMMENDATIONS OF THE MALAYSIAN CODE ON CORPORATE GOVERNANCE 2021 Contributing to value creation through good corporate governance practices which are aligned with the principles of the MCCG 2021 EMBEDDING SUSTAINABILITY INTO OUR GOVERNANCE STRUCTURES Axiata’s Sustainability Steering Committee, consisting of Group Sustainability, OpCo sustainability teams and key Group corporate functions, aims to ensure a more streamlined and concerted approach towards progressing our sustainability agenda Our Governance Practices Headed by an effective Board of Directors, with clearly defined roles and responsibilities The Board Nomination and Remuneration Committee oversees many activities which underpin the effectiveness of the Board The Board Audit Committee assists the Axiata Board in fulfilling its statutory and fiduciary responsibilities in compliance with all relevant laws and regulations Relations with Shareholders We maintain an open dialogue with shareholders on strategic, governance and other objectives, taking into account their views and concerns